Frequently Asked Questions
Before sending your message in a droid please read our FAQ.
How much is shipping?
We offer $15 flat rate shipping for all orders. This option comes with a tracking number so you know where your parcel is at all times. If your order is over $199 than we offer free standard shipping (with a tracking number). If you require express postage than the amount is calculated upon checkout. Costs will vary with each location. Please note that processing times remain the same (maximum of 7 days to create and be ready to ship) if you choose the express checkout option. If you require your parcel by a certain date, please contact us so we can work towards ensuring your parcel arrives on time. We use Australia Post to send our products your way. On occasion orders may be held up in customs, delaying postage times, and this is unfortunately beyond our control. If your order has not arrived within 3 weeks please contact us so we can work towards resolving the issue.
Hey, what's the hold up?
Our products are handmade to order and can take up to a maximum of 7 days to create and be ready to ship. On average we generally ship orders out within the first 3 business days.
How discreet is the packaging?
At Geeky Sex Toys we have perfected the art of secure and discreet online ordering, so your wild nerdy desires remain a secret. Your order is shipped in a plain parcel with a customs form on the front containing your address, return details (addressed to Geeky Enterprises) and the description of the product as a ‘figurine’. There is no information on the parcel that would in any way identify it as an adult toy. So to the outside world your parcel looks like a very plain and boring box.
What if my product is faulty?
If you believe you have received a faulty product than please contact us via email (firstname.lastname@example.org). We will aim to respond within 24 hours to assist with resolving the issue. Please note that all our products are handmade and may have minor imperfections.
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