dELIVERY COSTS AND OPTIONs
All parcels are shipped via Australia Post
We offer a flat $15 rate for standard shipping for all orders. If your order is over $199 we offer free standard shipping. You will be provided with a tracking number via email once your parcel has been shipped.
Delivery times are based off your location. For a general overview please see the postage calculator provided by Australia Post.
If you require express shipping the cost is based off the weight of the product you are purchasing, this will be calculated upon the checkout. Please note that processing times are separate to delivery times. As each product is handmade we require 3-7 business days to make and process your order, ready for delivery. Once your parcel is accepted by Australia Post it is their responsibility to adhere to the shipping times they have indicated on their website.
If you require your parcel by a certain date please let us know in the notes of your order. Once we receive the order we will send you an email if there are any pending issues of the parcel not arriving on time.
Customs, Duties and taxes
On occasion orders may be held up in customs, delaying postage times, and this is unfortunately beyond our control. If your order has not arrived within 3 weeks please contact us so we can work towards resolving the issue.
Your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.