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Contact us

GOT QUESTIONS? WE'VE GOT ANSWERS!

Whether it’s about your order, our products, or you just want to say hi, we don’t bite (unless you ask nicely 😏)

WHAT CAN WE HELP WITH?

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SHIPPING & ORDERS

Tracking, delivery times, discreet packaging
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RETURNS & REFUNDS

Something not right? We’ll sort it out
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WHOLESALE

Stock our geeky goodies in your store
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GENERAL / SAY HI!

Questions, feedback, or just fan mail

BEFORE YOU ASK... 🤓

These might answer your question (and save you the wait!)
How discreet is your packaging?
Super discreet! All orders ship in plain, unmarked boxes with no indication of what’s inside. No logos, no cheeky hints. The sender is listed as ‘Geeky Enterprises’ and customs forms describe the contents as a ‘figurine.’ Your nosy housemate won’t have a clue. Even your credit card statement just shows ‘GeekyEnterprises’. We’ve thought of everything. 📦
How long will my order take?

In-stock orders are dispatched within 1–2 business days. Delivery time after dispatch depends on your destination. See our Shipping & Delivery page for estimates. Shipping costs and the payment currency are shown at checkout.

Do you ship internationally?

We ship internationally. Shipping costs, any free-shipping eligibility and the payment currency are shown at checkout for your destination. Customs duties or import taxes may apply. See our Shipping Policy.

What are your products made of?
Our products are crafted from premium body-safe platinum-cure silicone. Non-porous, hypoallergenic and built to last. They’re made in small batches, so slight colour variations between units are completely normal. Each piece is genuinely one of a kind. ✨
What if my product is faulty?
We’ve got you covered with a 5-year warranty. If something’s not right, fill out the contact form on this page with your order number and a quick photo of the issue. We’ll get back to you within 24 hours with a solution, usually a replacement. The photo helps our production team make sure it doesn’t happen again.
Can I get a refund?

Contact us within 7 days of delivery if you are not satisfied. We’ll review your request and offer a replacement, or a refund where appropriate. The limited 151 Pokemoan Collection has a separate change-of-mind exception. Our 5-year warranty and applicable consumer rights remain covered. See our Refund & Returns Policy for details.

How do I track my order?
When your order ships, you’ll get an email with a tracking number and link to follow your parcel’s journey. No email yet? That means we haven’t shipped it, hang tight. If it’s been more than 3 business days without a tracking notification, drop us a message and we’ll investigate.
What payment methods do you accept?
We accept Visa, Mastercard, American Express (via Stripe), PayPal, and Afterpay (US customers only). All payments are processed securely through our payment partners. We never see or store your card details.

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