Not happy? We’ll make it right — no awkward returns required.
We want you to love your purchase. If something’s not right, we’ll make it right.
If you’re not satisfied with your order, contact us within 7 days of delivery at info@geekysextoys.com with your order number and let us know what’s up. Our team will review your request and offer a replacement with a different product. Where appropriate, we’ll issue a refund to your original payment method within 2-5 business days.
We’re not going to make you jump through hoops, box things up and pay for return shipping — life’s too short. Just get in touch and we’ll sort it out.
That said, we do ask that you’re reasonable with us and we’ll be reasonable with you. This guarantee exists for genuine issues, not because your mate wants one too. 😉
Pokemoan Collection: The Collection-specific change-of-mind exception below applies instead of this voluntary Satisfaction Guarantee. Faults and other rights under applicable consumer law remain covered.
We stand behind every product we make with a 5-year warranty against defects and malfunctions.
If something goes wrong:
If the product has been discontinued, we may replace it with a similar product.
What’s covered: Manufacturing defects, material failures, malfunctions
What’s not covered: Damage from misuse, neglect, or modification
Our products are handcrafted in small batches, so slight colour variations between units are completely normal and part of what makes each piece unique. These aren’t considered defects.
This warranty applies to the original purchaser only and is non-transferable.
Changed your mind before your order ships? Email us at info@geekysextoys.com with your order number and we’ll cancel it for a full refund — no questions asked.
If your order has already been dispatched, get in touch and we’ll do our best to help.
Pokemoan Collection exception: The Pokemoan Collection is limited to just 151 first-edition sets worldwide, so we do not accept cancellations, returns, exchanges or whole-order refunds for change of mind, except where required by law. If an included product is faulty, damaged or not as described, contact us and we’ll make it right, typically by replacing the affected product. This does not affect any rights you have under applicable consumer law.
Drop us a line at info@geekysextoys.com or visit our Contact page — we usually reply within 24 hours (Mon-Fri).